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Cancellation and Refund Policy




WE OR US MEANS (WE, US, FOUNDERS, OWNERS, EATSAPP FOODS LLP, EATSAPP, COMPANY, OUR, DEISGNATED PARTNERS OF LLP OTHER PARTNERS OF LLP, OUR CONSULTANTS, OUR SUCCESSORS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS, VENDORS AND EMPLOYEES, ASSIGNS, AGENTS, LICENSORS, FRANCHISEES OR SUB-FRANCHISEES, REPRESENTATIVES, OPERATIONAL SERVICE PROVIDERS, ADVERTISERS OR SUPPLIERS, OUR PARENTS, SUBSIDIARIES)

REFERENCE TO “YOU / YOUR / USER / CUSTOMER / PURCHASER” IN THIS PRIVACY POLICY REFERS TO THE USERS OF THIS APPLICATION / WEBSITE WHETHER OR NOT YOU ACCESS THE SERVICES AVAILABLE ON THE APPLICATION / WEBSITE OR SURF / BROWSE / TRANSACTION ON THE APPLICATION / WEBSITE. ANY PERSON WHO ACCESSES THIS SERVICE IS PRESUMED TO BE LEGALLY CAPABLE OF ENTERING INTO A LEGAL CONTRACT AND HAS UNDERSTOOD AND VOLUNTARILY ACCEPTED THE SAID TERMS OF SERVICE. ANY PERSON WHO ACCESSES THE EATSAPP SERVICE IS PRESUMED TO BE LEGALLY CAPABLE OF ENTERING INTO A LEGAL CONTRACT AND HAS UNDERSTOOD AND VOLUNTARILY ACCEPTED THE TERMS OF SERVICE. ONLY INDIVIDUALS WHO ARE 18 YEARS OF AGE OR OLDER MAY USE THE SERVICE. IF YOU ARE UNDER 18 YEARS OF AGE AND YOU WISH TO DOWNLOAD, INSTALL, ACCESS OR USE THE SERVICE, YOUR PARENTS OR LEGAL GUARDIAN MUST ACKNOWLEDGE AND AGREE TO THE TERMS OF SERVICE PRIVACY POLICY, CANCELLATION AND REFUND POLICY AND DISCLAIMERS AND INDEMNIFICATIONS. SHOULD YOUR PARENTS OR LEGAL GUARDIAN FAIL TO AGREE OR ACKNOWLEDGE THE TERMS OF SERVICE PRIVACY POLICY, CANCELLATION AND REFUND POLICY AND DISCLAIMERS AND INDEMNIFICATIONS, YOU SHALL NOT USE OUR SERVICE AND OR IMMEDIATELY DISCONTINUE ITS USE IMMEDIATELY.

IT IS REQUIRED THAT YOU UNDERSTAND EACH PART OF THESE TERMS OF SERVICE, PRIVACY POLICY, CANCELLATION AND REFUND POLICY AND DISCLAIMERS AND INDEMNIFICATIONS COMPLETELY AND ONLY ONCE YOU HAVE UNDERSTOOD THEM FULLY AND ARE AGREEING EACH AND EVERY PART, YOU MAY USE OUR SERVICE. IN CASE IF YOU DO NOT AGREE WITH EVEN A SINGLE POINT, YOU SHOULD NOT TO USE OUR SERVICE. IT WILL BE CONSTRUED AS COMPLETE ACCEPTANCE FROM YOUR SIDE IF YOU USE OR ACCESS OUR SERVICE.

ONCE ORDER IS SUCCESSFULLY PLACED, IT CANNOT BE CANCELLED. HOWEVER, IN THE UNLIKELY EVENT OF AN ITEM OR ITEMS ON YOUR ORDER BEING UNAVAILABLE, WE WILL INTIMATE YOU ABOUT IT AND CANCEL THE ENTIRE ORDER AND REFUND THE ENTIRE PAYMENT AMOUNT IF PAYMENT HAS BEEN MADE THROUGH THE APP.

WE RESERVE THE SOLE RIGHT TO CANCEL YOUR ORDER IN THE FOLLOWING CIRCUMSTANCE:

§ UNAVAILABILITY OF ANY OR ALL THE ITEMS ORDERED BY YOU AT THE TIME OF PLACING THE ORDER;
§ FAILURE DUE TO REASONS BEYOND OUR CONTROL OR ATTRIBUTABLE TO THE VENDOR.

YOU SHALL BE ENTITLED TO A REFUND ONLY IF:
§ YOUR ORDER PACKAGING HAS BEEN TAMPERED OR DAMAGED AT THE TIME OF DELIVERY AND NOTIFY THE SAME IMMEDIATELY TO THE DELIVERY PERSONNEL.
§ US CANCELLING YOUR ORDER DUE TO THE REASONS MENTIONED ABOVE.

OUR DECISION ON REFUNDS SHALL BE AT OUR SOLE DISCRETION AND IT SHALL BE FINAL AND BINDING.

ALL REFUND AMOUNTS SHALL BE CREDITED TO YOUR ACCOUNT WITHIN 30 BUSINESS DAYS.

IT IS REQUIRED THAT YOU UNDERSTAND EACH PART OF THIS DOCUMENT COMPLETELY AND ONLY ONCE YOU HAVE UNDERSTOOD THEM FULLY AND ARE AGREEING EACH AND EVERY PART HEREOF, YOU MAY USE OUR SERVICE. IN CASE IF YOU DO NOT AGREE WITH EVEN A SINGLE POINT, YOU ARE ADVISED NOT TO USE OUR SERVICE. IT WILL BE CONSTRUED AS ACCEPTANCE OF THE SAID PRIVACY POLICIES IF YOU USE OR ACCESS OUR SERVICE.

WE WILL BE UPDATING OUR POLICIES FROM TIME TO TIME AND IT IS ABSOLUTELY YOUR RESPONSIBILITY TO KEEP CHECKING SUCH UPDATES. YOUR USING OUR SERVICES WILL MEAN THAT YOU HAVE READ AND UNDERSTOOD THE LATEST UPDATED PRIVACY POLICIES AND ARE IN FULLY IN AGREEMENT WITH IT. WE ARE NOT RESPONSIBLE FOR INFORMING YOU ABOUT SUCH UPDATES.

QUERIES: IN CASE OF ANY QUERIES, PLEASE WRITE TO EATSAPP FOODS LLP ON REGISTERED ADDRESS (EATSAPP FOODS LLP, 152, 15TH FLOOR, MITTAL COURT (B), NARIMAN POINT, MUMBAI 400021) OR SEND AN EMAIL ON SUPPORT@EATSAPP.IN WITH SUBJECT “GRIEVANCE – MOBILE NUMBER”.